Bidders

Registration

• Do I have to register to place a bid?
• Do I need a credit card on file to place a bid?
• Is my email shared with any third parties or with other nonprofit organizations?
• Can other users see my information?

My Account

• How can I change the name on my account?
• How can I change my password?
• I can't sign in, 'Forgot Your Password' is not working.
• How do I update my email information?
• How to update or delete credit card?

Bidding

• What's a Service Gratuity Donation?
• How does the Max Bid work?
• How do I increase my max bid?
• How do I increase my bid on items I am losing?
• How can I delete my account?
• How do I know if my bid was placed?
See all 29 articles

Paying

• How do I pay for the item(s) I have won?
• How do I get my items?
• What currencies do you accept for payment?
• Can I ship my item(s) to a different address?
• Do I have to pay sales tax?
• Is the item I won tax deductible?